At eFitz.ie we understand that sometimes it’s not going to work out, so we’ve made our returns process as easy as possible for you.If at any stage we can help in any way at all, feel free to contact our office on +353 85 8530371 or email us at firstname.lastname@example.org until 5pm Monday to Friday.
Online customers are entitled to a 21-day grace period from date of invoice. During this period, you can return the item for any reason. If you return any item because of change of mind you will have to pay the cost of returning it. There will be no charge for returning an item that is faulty. All items however will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. In all cases, all returned items must be unworn and unwashed. If an item is returned and smells of (cigarette) smoke, body odour, perfume, aftershave, cooking, food or is stained with makeup we cannot issue a refund or exchange. Likewise, if any item has been washed in any way or damaged, we will not process a refund or exchange. Please ensure you are not wearing tan or make up when trying your items on.
In the interest of health & safety we cannot accept returns of underwear.
To make your exchange process as smooth as possible and to avoid your desired item being sold out, we advise placing a new order if you want a different colour or size. You can then return the original items and receive a refund.
How to Return Products
If you have purchased from our online site, you can make a return instore or via An Post.
Returning items instore
You can return any item you purchased instore immediately provided you have your dispatch note and goods for return are in a resalable condition, with tags and undamaged. Our store assistants will pass on your return to our online department who in turn will process your refund to the original payment card. Refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider.
Returning with An Post
If you wish to return your order, we recommend doing so by purchasing a label with An Post’s click&post service. This service costs €4.95 & is payable by card directly with An Post. With this option you can chose to have your item collected or drop it to you nearest post office.
Here is a step-by-step guide for you:
Click on this link https://www.anpost.com/Post-Parcels/Click-and-Post/Returns.
to be redirected to Click & Post.
Click on book a return, efitz.ie as the retailer followed by the reason for your return and your order number.
You can choose if you wish to drop your parcel off at your local An Post office or if you would like them to collect it from you. Whichever suits you best!
Please enter your details and click the box if you agree to An Post’s terms and conditions.
Click “Confirm Drop Off/Collection” to be directed to a secure page where you can enter your payment details.
Once you have filled out the necessary information online, you will be provided with a unique code.You can then take this to your nearest post office to get the label printed and post your return.
If you have booked a return for collection, you do not have to print the label as An Post’s driver will supply it.
If you are returning items Outside ROI
Simply fill out the return’s documentation included in your package and return it to us at Heroes, 20 Barronstrand Street, Waterford, X91 D522, Ireland, for the attention of our returns department. Please note that the package is your responsibility, so we strongly advise registering your parcel.
Return shipping costs are the responsibility of the customer. We recommend that you take care with the option you choose for postage and keep any track and trace numbers as the package is the responsibility of the customer until delivered and signed for by us. In the case of faulty items or an error by ourselves, we will refund the cost of the P&P along with the cost of the item once the click&post option is used. Should you choose a different carrier we will refund up to a maximum of €5.50.
Please note that our returns policy does not affect your statutory rights in accordance with the distance selling regulations and are for online orders only.